Refund and Return Policy

Last Updated: October 13, 2026

At Zenviquee, customer satisfaction is important to us. This policy explains how returns, refunds, exchanges, and order cancellations are handled.

Return Window

Customers may request a return within 30 days of receiving their order, provided that the item is unused, in its original condition, and includes its original packaging where applicable.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Return Eligibility

To be eligible for a return:

• The item must meet the applicable return conditions described above.
• You must provide your order number or proof of purchase.
• The return must be requested within the applicable return period.

Certain products may be excluded from returns where permitted by law, including personalized items or products subject to hygiene or safety restrictions. Any applicable exclusions will be communicated to customers.

Nothing in this policy limits any rights available under applicable consumer protection laws.

How to Request a Return

To start a return, contact us using the details below and include:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photos of the product, if it arrived damaged, defective, or incorrect.

Our support team will review your request and explain the next steps. Please do not send items to an address other than the return address provided by our team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and clear photos of the issue where appropriate. We will review your request and work toward an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.

If a refund is delayed beyond the expected processing period, please contact our support team.

Return Shipping Costs

Return shipping costs and responsibility will be communicated when your return is approved.

If an item is defective, damaged, or incorrectly supplied, we will handle return shipping and resolution in accordance with applicable law and the circumstances of the order.

Exchanges

If exchanges are available for your product, contact our support team to confirm eligibility and product availability.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number.

We will do our best to accommodate cancellation requests before processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the return process may apply.

Contact Us

For return, refund, or exchange inquiries, please contact:

Business Name: Zenviquee
Email: Support@Zenviquee.store
Phone: +1 215-456-5829
Business Address: 22 Rodeo Bend Dr, Manvel, TX 77578, United States

We aim to respond to customer inquiries as promptly as reasonably possible.

Thank you for shopping with Zenviquee.